Terms of service

1. The agreement

By creating an account, or by putting our script on a website you control, you agree to these terms. If you are agreeing on behalf of a company, you confirm you may bind it, and “you” means that company.

“We” and “us” mean Micronstars. “The service” means argon: the dashboard, the chat widget, and the APIs that serve them.

2. What we provide

An AI support agent you embed on your own website. It answers visitors’ questions from content you give it, and where it cannot answer it raises a ticket by posting it to an endpoint in your own project.

We will keep the service available and working as described on this site. We do not promise it will never be interrupted: we depend on other services, including the model provider, and so does it. Where we plan maintenance that will interrupt things, we will tell you first.

We may change how the service works, and add or improve things, as long as we do not take away something you are paying for without telling you. If we do remove something material to you, you may stop and we will refund the part of the period you have paid for and not used.

3. Your account

You are responsible for what happens under your account, including what anybody you invite does. Keep your password to yourself; tell us at [email protected] if you think somebody else has it.

You must give us an email address that reaches you. We prove it with a one-time code, because a support product that cannot reach you is no use to either of us.

You must be able to enter a contract where you live, and you may not use the service if we are barred from providing it to you by law.

4. Your content, and what we may do with it

Everything you give the agent to read — your pages, files, text, and the records it reads from your database or your API — stays yours. You give us permission to store it, index it, and send the parts that match a question to the model, for the single purpose of running the service for you. Nothing else.

We do not use your content, your visitors’ conversations, or your tickets to train any model.

You confirm you have the right to let the agent read what you point it at, and that doing so does not breach somebody else’s rights or a promise you have made to your own customers. That matters most for a database source: you are the one who knows what is in those tables.

5. What you are responsible for

• Using it only on websites you control, and listing those domains truthfully. Requests from other domains are refused.
• Telling your own visitors that a chat on your site is answered by an AI agent, and that what they write is processed to answer them. Your privacy policy, not ours, governs your relationship with them.
• Reviewing what the agent is allowed to read. If a source contains something a stranger should not be told, it should not be a source.
• The endpoint you point tickets at, and anything your own systems then do with them.
• Not using the service to break the law, to send bulk unsolicited messages, to attack or probe anybody’s systems, to work around its limits, or to resell access as your own product without agreeing that with us first.

6. What an AI agent can and cannot be relied on for

The agent answers from the content you gave it, and where that content does not cover a question it says so rather than guessing. That is a design we take seriously, and it is still not a guarantee: language models can be wrong, and a wrong answer assembled from correct sources is possible.

So: do not use it as the only source of advice where being wrong causes real harm — medical, legal, financial or safety-critical answers. Check what it says in those areas before relying on it, and keep a person in the loop. Your team can read every conversation and step into any of them.

You remain responsible for what your website tells your customers, including when the agent is the one saying it.

7. Fees

Prices are on our pricing page, in Indian rupees, and exclude any tax that applies to you. A plan is charged per website account, monthly or yearly in advance; a yearly plan is charged as ten months.

If you go past a plan’s included volume in a month, the agent keeps answering and we write to you. We do not bill you for the overage without agreeing it with you first.

We may change our prices. An existing subscription keeps its price until the end of the period it is in, and we will give you at least 30 days’ notice before a change applies to it. If you do not want the new price, cancel before it takes effect.

If a payment fails we will tell you and try again. If it stays unpaid we may suspend the service; we will not delete anything without telling you first, and cancellation and refund sets out what happens then.

8. Stopping

You may cancel at any time, from the dashboard or by writing to us. Your plan then runs to the end of the period you have already paid for, and does not renew. The cancellation and refund page has the detail, including the 7-day window on a first payment.

We may suspend or end your account if you break these terms in a way that matters, if your use endangers the service or somebody else’s data, or if we are required to by law. Except where the law or the seriousness of it prevents us, we will tell you first and give you a chance to put it right.

After an account closes we keep its data for 30 days so a closure in error can be undone, then delete it. Ask us and we will delete it sooner.

9. What stays ours

The service itself — the software, the design, the name — stays ours. Nothing here gives you a right to copy it, resell it, take it apart to rebuild it, or present it as yours. You may, of course, show the widget on your site in your own colours and under your own bot’s name; that is what it is for.

10. Liability

The service is provided as it is. We exclude every warranty the law allows us to exclude, and we do not warrant that the agent’s answers will be correct or that the service will be uninterrupted.

Neither side is liable to the other for lost profit, lost revenue, lost data or indirect loss. Our total liability to you, for everything together, is limited to what you paid us in the twelve months before the claim.

Nothing in this section limits liability that cannot be limited by law — including for fraud, or for death or personal injury caused by negligence. Where you are a consumer rather than a business, your statutory rights stand whatever this page says.

11. Changes to these terms

We may update these terms. The date at the top says when the current version took effect. Where a change materially reduces what you get, we will tell you by email at least 30 days before it applies to you, and you may cancel rather than accept it. Carrying on using the service after a change takes effect means you accept it.

12. Law

These terms are governed by the law of India, and disputes go to the courts of India. Before that, please write to us: nearly everything is quicker to fix by email than by lawyer.

If a part of these terms turns out to be unenforceable, the rest still stands. If we do not enforce something straight away, we have not given up the right to.